1. Introduction
CRM-VEDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered CRM platform for fitness businesses ("Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several types of information from and about users of our Service:
Personal Information:
- Business name, contact details, email address, phone number
- Billing and payment information (processed securely through Razorpay and Stripe)
- Account credentials and authentication information
Business Data:
- Member information (names, contact details, attendance records, payment history)
- Staff and trainer information
- Programme schedules and bookings
- Financial transactions and revenue data
- Communication logs (emails, SMS, WhatsApp messages)
Technical Information:
- IP address, browser type, device information
- Usage patterns, feature interactions, system logs
- Cookies and similar tracking technologies
AI-Generated Content:
- Diet plans, workout routines, and business insights generated through our AI services
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our CRM platform
- Account Management: To manage your account, process payments, and provide customer support
- AI Services: To generate personalized diet plans, workout routines, and business analytics
- Communication: To send important updates, notifications, and marketing communications (with your consent)
- Security: To detect, prevent, and address technical issues, fraud, and security threats
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Analytics: To analyze usage patterns and improve our Service
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data is encrypted in transit (SSL/TLS) and at rest
- Multi-Tenant Isolation: Complete data isolation between different business accounts
- Access Controls: Role-based access control with granular permissions
- Regular Audits: Security audits and vulnerability assessments
- Backup Systems: Regular automated backups with disaster recovery protocols
- Compliance: Adherence to Indian data protection regulations and international standards
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers (e.g., payment processors, cloud hosting, email/SMS services) who assist in operating our Service
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with any merger, sale, or acquisition of our business
- With Your Consent: When you explicitly authorize us to share your information
All third-party service providers are contractually obligated to maintain the confidentiality and security of your data.
6. Data Retention
We retain your personal information and business data for as long as necessary to:
- Provide our Service to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Maintain business records as required by law
You may request deletion of your account and associated data at any time by contacting us at support@crmveda.in. We will process such requests in accordance with applicable data protection laws.
7. Your Rights and Choices
Under applicable Indian data protection laws, you have the right to:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to certain processing activities
- Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, please contact us at support@crmveda.in or through your account settings.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze Service usage and performance
- Provide personalized content and features
- Improve security and prevent fraud
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.
9. Third-Party Services
Our Service integrates with third-party services:
- Payment Processors: Razorpay and Stripe for payment processing
- Communication Services: SendGrid (email), Twilio (SMS/WhatsApp)
- AI Providers: DeepSeek, OpenAI, Google Gemini, Anthropic Claude for AI services
- Cloud Infrastructure: Secure cloud hosting providers
These services have their own privacy policies. We encourage you to review their policies to understand how they handle your information.
10. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at support@crmveda.in, and we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Sending an email notification to registered users
- Displaying a prominent notice on our Service
The "Last Updated" date at the top of this page indicates when the policy was last revised. Your continued use of our Service after such changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@crmveda.in
Phone: +91 9326451328
Address: Mumbai, Maharashtra, India
We are committed to addressing your privacy concerns and will respond to your inquiries within a reasonable timeframe.